By default, all emails related to form submissions in a workspace are sent from [email protected]. These emails are delivered to both you and the form submitter.
If you already use an email service that provides SMTP access (such as Zoho Mail, Amazon SES, SendGrid, Mailgun, or your company mail server), you can configure NeetoForm to send emails through your SMTP provider instead. This ensures emails are sent from your own domain and improves brand consistency.
Once connected, all emails for form submissions will be sent using your SMTP provider.
Click the form you want to add SMTP to.
Click on Settings.
Under General settings, click on Send emails from your domain.
Click on Connect SMTP.
Enter SMTP details
A pane will appear asking for the following information:
1. SMTP host
Enter the hostname provided by your email service
Example: smtp.yourdomain.com
2. SMTP port
Enter the port used by your SMTP provider
Common values:
587(recommended for StartTLS)465(for SSL)
3. Username
Enter the SMTP username provided by your email service
(This is often your email address or a generated SMTP user)
4. Password
Enter the SMTP password or app-specific password associated with the username.
5. Email
Enter the email address you want to use as the sender
Example: [email protected]
Make sure the SMTP credentials have permission to send emails from this address.
6.Display name
Enter the sender name that clients will see in their inbox.
Example: Acme Support Team
7. Encryption
Choose the encryption method supported by your provider:
StartTLS (recommended)
SSL
None (not recommended unless required)
Save and activate
Click Save & activate.
NeetoForm will validate the SMTP connection.
If successful, your SMTP provider will be activated for outgoing emails.
What happens after SMTP is connected
All future emails for that forms will be sent using your SMTP provider.
Emails will be sent from the email address and display name you configured.
Important notes
Ensure your SMTP provider allows third-party applications to send emails.
Some providers require app-specific passwords instead of your main account password.
If emails fail to send, double-check the SMTP host, port, encryption type, and credentials.